Thank you to all past clients and real estate professionals that submitted surveys this past year! Being voted in as a Five Star Real Estate Agent again is more of a testament to the wonderful clients and real estate-related professionals I work alongside than anything else. I’m blessed to be able to do something I love everyday and feel that serving others through real estate is more than just my job. It’s always nice to reflect on a fun and productive year, but I’m already excited to serve more homebuyers and sellers in 2016!
About the 2015 Five Star Real Estate Agent Program:
The Five Star Real Estate Agent Program is designed to identify real estate agents in a given market who satisfy objective criteria that are associated with providing quality services to clients.
Award candidates are identified through nominations received by consumers. To receive the Five Star Real Estate Agent award, a real estate agent must satisfy five objective eligibility and evaluation criteria that are associated with real estate agents who provide quality services to their clients. The award process is conducted annually in each market.
Recent homebuyers (all area residents who purchased a home over a pre‐defined minimum within an eight to 36-month period, depending on the market size) are asked to evaluate real estate agents with whom they have worked and evaluate them based upon ten criteria: customer service, integrity, market knowledge, communication, negotiation, closing preparation, post-sale service, finds the right home, marketing of home, and overall satisfaction. Additionally, respondents are asked whether they would recommend the agent to a friend. This information is incorporated into a client scoring algorithm as a cross check against their average rating.
Industry peers are also asked to evaluate real estate agents based on:
- Industry expertise
- Customer service skills
- Market knowledge
- Negotiation skillsFive Star Professional’s research staff reviews evaluations for completeness of required information and to guard against self-nomination.
Five Star Professional’s research staff review evaluations for completeness, assure that each candidate is in good business standing, and to guard against self-nomination. Both good and negative evaluations are taken into account for a final evaluation score, where nominees are eventually chosen.